BUSINESS
STRATEGY

Medium- to Long-Term Vision
Management Plan

Medium- to Long-Term Vision

Scroll Group has designated the period leading up to FY2029—our 90th anniversary of our founding—as a “critical timeframe for establishing ourselves as a company essential to society for 100 years and beyond”. To this end, we have formulated a “Medium- to Long-Term Vision” outlining the goals we are determined to achieve during this period.
In FY2026, we further refined this vision and redefined our corporate identity.

Building on the customer insights cultivated through direct marketing,
Scroll Group will evolve into a company that delivers
“Solutions for All Aspirations” to business, daily life, and society.
To realize this vision, we will agilely drive strategies based on our annual key policies, working to maximize long-term profit while enhancing the certainty of achieving our goals.

Medium- to Long-Term Vision

Solutions for All Aspirations
Further evolution into Direct Solution Company

Our core competence is the expertise cultivated through continuous, direct engagement with customers via the Mail-order Business and solution services. Leveraging this expertise to resolve customer pain points through the most direct paths (Direct) embodies the “Direct Solution” we aim to deliver.

FY2026 Key Policies

Restoring profitability by balancing growth and turnaround

Business portfolio transformation

Promotion of agile ‘responsibility’ management

Restoring profitability by balancing growth and turnaround

Solutions Business

Evolving our earnings structure to achieve the FY2028 target of 8%
ordinary profit margin

Logistics outsourcing

1.
Sophistication of the profit foundation Maximizing space efficiency / Enhancing productivity through automation /
Reallocating surplus resources to growth areas
2.
Strengthening value-added sales From front-line execution to consultative expertise / Securing high-value-added projects / Contributing to customer profitability
3.
Establishing our brand and driving horizontal rollout Compiling and systematizing best practices / Group-wide horizontal rollout of expertise /
Refining our brand

Payment processing

1.
Multi-layering revenue streams Expansion into the B2B market / Integrated BPO and payment solutions /
Shifting to high-profitability domains
2.
Balancing governance with high productivity Decoupling business growth from headcount expansion / Mitigating risks through internal controls / Sophistication of operations (AI and RPA)
3.
Establishing a next-generation infrastructure Migrating to the new core system / Reducing operational costs and enhancing reliability /
The foundation for non-linear growth

Marketing support

1.
Expanding SNS-focused services
2.
Creating success stories through tailored support for major advertisers
and horizontal rollout

Mail-order Business

Driving mid-to-long-term structural transformation
and restoring earning power

Ensuring stable profit levels through market adaptation and environmental resilience

E-commerce Business

Completing business withdrawals and turnarounds

Completing business withdrawals while minimizing financial losses
Business turnaround through transformation into a highly profitable D2C model
Acquiring new customers and fostering loyalty through original product development

Business portfolio transformation

Drive a business portfolio transformation that balances earnings stability and growth through synergies between our two core profit foundations, the Solutions Business and the Mail-order Business.

Business portfolio transformation

Promotion of agile ‘responsibility’ management

1.
Accelerating management focused on capital efficiency (e.g., ROE) and shareholder returns.
2.
Continuously advancing environmental conservation and the transition to a decarbonized society through our business activities.
3.
Driving autonomous task diversity management to hone “individual capabilities” and maximize “collective strength.”